Difficulties Accessing Member Area

1. I cannot log in at all
Are you using the correct username and password? Your username should be a full email address (e.g. myname@mydomain.com ... not "myname"). Please ensure you have spelled your username and password correctly and there are no spaces at the beginning, in the middle, or at the end.

2. I have forgotten my password
Please click the link below then enter your username (full email address) in the form provided. Submit the form, and your password will be automatically emailed to your username address. Check your mail - the email should reach you within a minute.

3. I log in but keep getting logged out
Most "member" access areas you log in to on the Internet utilise a cookie to recognise your log in so that you can work in a secure area without having to keep re-logging in.

To check your settings, open up your browser (Internet Explorer) then go to the Tools menu at the top >>> then select "Internet Options". Click on the 'Privacy' tab. There is a slider bar there. Move the slider bar to "Medium", click OK, and then try logging in again. [There are similar cookie settings in Netscape and other browsers].

4. My cookie settings are ok but I still have problems
If your problems persist, please delete your cache (cookies and files) in case your computer has stored the log in difficulty, and then try again. To delete your cache, you need to go to your browser settings.

To enable cookies, complete the following steps:

Internet Explorer 5.0 and Internet Explorer 5.5 users
1. Select 'Tools' - 'Internet Options' from the top of your browser window
2. Select the 'Security' tab
3. Select the 'Internet' icon (Globe of Earth) and click the 'Custom Level' button
4. Select 'Medium' security from the 'Reset custom settings' box
OR
5. Select the following settings from the settings list:
  • Cookies
  • Allow cookies that are stored on your computer: ENABLE
  • Allow per-session cookies (not stored): ENABLE


    • Internet Explorer 6.0 users
    1. Select 'Tools' - 'Internet Options' from the top of your browser window.
    2. Select the 'Privacy' tab and set the bar to 'Medium'.


    Netscape users
    1. Enter 'Preferences' from 'Netscape' menu.
    2. Expand the 'Privacy & Security' option by double clicking it and then select 'Cookies' and make sure that:
  • 'Allow cookies based on privacy setting' is selected under 'Cookie Acceptance Policy'
  • 'Accept cookies normally' is selected under 'Cookie Lifetime Policy'


    • MACINTOSH users
    There used to be a compatibility problem between Mac and Internet Explorer. This incompatibility may have been resolved with new browser versions and Mac systems, however if you use a Macintosh and are experiencing difficulties, please try logging in to the member area using a "Netscape" browser instead of "Internet Explorer". Using the Safari browser has also helped some members overcome the difficulty. If you do not have Netscape installed, here is a link to a download on Netscape's site »»
    http://channels.netscape.com/ns/browsers/download.jsp
    You may like to download the Safari browser to see if that helps »»
    http://www.apple.com/safari/download

    Alternatively, if you have a standard PC at your disposal, you could try logging in that way instead?


    5.Firewall Settings
    If you have a Firewall installed on your computer, make sure that it is configured correctly to allow cookies and session management variables to be set. It not try disabling the firewall, while accessing the admin area.

    Thank you,
    Maxiapacific Network